New look website

Take a look at the beta version of our new look website. We’re keen to know what you think.

Take a look

Home to School Transport Policy

Comments, compliments and complaints

Comments, compliments and complaints

9.1. The London Borough of Sutton constantly strives to improve the Transport Service and welcomes comments from parents, carers, pupils and school staff on any issue relating to the service.

9.2. Comments or concerns about operational issues should be addressed to the relevant bus or taxi provider in the first instance. In the event that the provider cannot resolve the concern, the issue should be escalated to the SEND Transport Team for resolution.

9.3. Formal complaints will be managed in line with the Council’s complaints procedures which are available online. Visit the Sutton website for the Council's complaints procedure.