Frequently asked questions
Where can I go for the latest medical advice and information on what to do if I have symptoms?
Please regularly check the NHS website for the latest advice and information.
My child goes to a school in Sutton - where can I get more information about school closures?
The Government has asked that all educational settings, including schools, open in a limited way for pupils whose parents are key workers and for vulnerable pupils (those with an Education, Health or Care Plan and those with a social worker).
For the latest information, please visit individual school websites. We have also published an Schools and Education FAQ on our website.
I would like to volunteer to help - where can I find out more about this?
To make it easier for the public and businesses to offer help, we’ve developed a way you can offer help easily, and be directed to a local organisation that needs what you can offer:
Volunteer Centre Sutton is taking offers of support, directing you to a local charity
Community Action Sutton is supporting local charities, grassroots groups, and newly formed neighborhood groups. They will also support businesses that want to help.
Age UK Sutton is coordinating and deploying volunteers to support older people who are vulnerable or struggling in self-isolation
The wider charity and community sector will also make use of new volunteers and other offers of help to ensure that other particularly vulnerable groups, including carers, pregnant women, and people with serious health conditions get the extra support they need.
We will be posting frequent updates to our joint Facebook Group, Sutton Coronavirus Support and Action, where members of the public can receive updates, news and information about how they can help. We have also set up a webpage if you want to help as a volunteer or if you are an organisation who needs help from volunteers.
What is the impact of COVID-19 (Coronavirus) on waste and recycling collections and street cleaning services?
We remain in constant communication with our partners, Veolia and Viridor, to ensure the impact on recycling and waste, street cleaning and other key environmental services is kept to a minimum. Any changes that we have to make to these services will be communicated via our website, which will be updated regularly.
Residents should continue to use their recycling and rubbish collection services as normal with the following important exception:
Households that are self isolating should follow the government's 'Stay at home' advice which states:
Store personal waste, such as used tissues and disposable cleaning cloths, within disposable rubbish bags.
Place these bags into a second bag, tied securely and kept separate from other waste.
These bags should be put aside for at least 72 hours before being put in your usual external general waste bin.
Please do not take this waste to your local Household Reuse and Recycling Centre
Other household waste can be disposed of as normal.
Can I still attend group activities or hold community events?
To slow the transmission of COVID-19 (Coronavirus) in our community, as per the national guidance, all of us have a responsibility to reduce our levels of direct social contact with others.
Therefore, to keep yourself, your friends, family and community safe, planned community gatherings and events should be postponed until further notice.
How can I access support to pay my council tax if I am self-isolating?
We want to reassure any residents who may be financially stretched as a result of the COVID-19 (Coronavirus) outbreak. Details of the help currently available to residents facing short- or long-term financial difficulties in paying their council tax is available on our website.
The Government has announced that they will be making funding available to council’s to help provide support to residents who are experiencing hardship. At this stage we are waiting to find out how much we will receive and any rules about how we allocate it. As soon as we know this we will make details of the scheme available.
How will the COVID-19 (Coronavirus) pandemic affect my travel?
Are The Quad. the Life Centre, the Inclusion Centre and children’s centres closed?
From Monday 23 March no open public sessions will be held at our children’s centres or youth centres until further notice.
Should you require any support please go online to the Achieving for Children website.
A duty School Nurse line has been created for parents and young people to offer support, to replace some current face to face contact at this time. To contact, please call 020 8770 5409.
I think I am a key worker, can I park anywhere for free?
The Council’s relaxation of enforcement will make it easier for all residents and key workers to meet their parking needs.
We are remaining in contact with key support agencies and local hospitals to understand their needs and further measures may be required to prioritise parking for key workers. We will keep this under review.
Is the Council continuing to enforce parking restrictions?
Yes. However, the Council is taking a sensible approach to enforcing parking regulations, focussing efforts where there is an obstruction or road safety concern.
Is the Council still charging for parking in its car parks and on the street?
On street pay-and-display charges have been suspended as have pay-and-display charges in surface car parks. Multi-storey car parks are operating as normal.
Will I have to pay a penalty charge, if I couldn't move my car due to self-isolation?
It depends on the circumstances. If the vehicle was causing an obstruction or road safety concern, it may be that a penalty charge is still appropriate. In all circumstances, we would urge drivers to appeal any penalty charge issued at this time if they feel there are genuine mitigating circumstances.
As the roads are quiet, can I park in bus stops or lanes, taxi ranks, keep clear or on double yellow lines?
No, these areas are reserved for use by public transport vehicles or need to be kept clear to keep the roads operating safely. Any vehicle parked in contravention of these restrictions may still receive a penalty charge.
Can I park on a single yellow line?
We have relaxed enforcement of single yellow line restrictions and you may use this road space for essential parking. You may still be issued a Penalty Charge Notice if your vehicle is causing an obstruction or creating an access/safety issue.
I have an outstanding debt for a penalty charge, will the Council be sending Enforcement Agents to take money or goods?
For the time being, the Council has suspended registering new debt recovery warrants and also has reduced debt recovery activity. This does not mean the debt will go away, if you are able, you should still make contact with enforcement or collection agents on any outstanding debt to ensure they are aware of your situation. Vehicles parked obstructively with active warrants may still be clamped and removed.
Should residents be lighting bonfires at this time?
In light of the current COVID-19 (coronavirus) situation, we urge residents across the borough to not light bonfires at this time.The polluting effect of low level smoke is considerable, particularly in built up areas and bonfire smoke contains pollutants that can have damaging health effects. If you are experiencing problems with bonfires during this time, please report the problem here (scroll down to neighbourhood nuisance enquiry). It is important to be especially considerate to your neighbours at this time, when people are staying at home, please play your part in keeping the community safe.