Frequently asked questions
Where can I go for the latest medical advice and information on what to do if I have symptoms?
Please regularly check the NHS website for the latest advice and information.
More information about symptoms and how to get a test can be found here.
What is the impact of COVID-19 (Coronavirus) on waste and recycling collections and street cleaning services?
We remain in constant communication with our partners, Veolia and Viridor, to ensure the impact on recycling and waste, street cleaning and other key environmental services is kept to a minimum. Any changes that we have to make to these services will be communicated via our website, which will be updated regularly.
Residents should continue to use their recycling and rubbish collection services as normal with the following important exception:
Households that are self isolating should follow the government's 'Stay at home' advice which states:
Store personal waste, such as used tissues and disposable cleaning cloths, within disposable rubbish bags.
Place these bags into a second bag, tied securely and kept separate from other waste.
These bags should be put aside for at least 72 hours before being put in your usual external general waste bin.
Please do not take this waste to your local Household Reuse and Recycling Centre
Other household waste can be disposed of as normal.
Can I still attend group activities or hold community events?
At 00.01 on Saturday 17 October, Sutton entered into the ‘High’ alert level (Tier 2) of the Government’s three-tier system of interventions to tackle the spread of COVID-19. The means that the area will be under a stricter set of restrictions due to the high rate of infection in the area. The new restrictions mean that:
You must not meet socially with friends and family indoors in any setting unless they are part of your household or support bubble. If you meet with people outside of your household or support bubble, this must be outside in a private garden or an outdoor public venue, following the rule of 6.
Exercise classes and organised sport can continue to take place outdoors. These will only be permitted indoors if it is possible for people to avoid mixing with people they do not live with or share a support bubble with, or for youth or disability sport.
Read more information on the new and exsting COVID-19 measures.
How can I access support to pay my council tax if I am self-isolating?
We want to reassure any residents who may be financially stretched as a result of the COVID-19 outbreak. Details of the help currently available to residents facing short- or long-term financial difficulties in paying their council tax is available here.
How does the COVID-19 (Coronavirus) pandemic affect travel?
You must wear a face covering on public transport, taxis and private hire vehicles.
You will be breaking the law if you fail to do so and could be fined. Exemptions mean that some people do not have to wear a face covering including for age, health, or disability reasons.
Is the Council continuing to enforce parking restrictions?
Yes. CEO's are operating a normal service. We ask all residents to park legally and considerately to support businesses, customers and residents.
Will I have to pay a penalty charge, if I couldn't move my car due to self-isolation?
It depends on the circumstances. If the vehicle was causing an obstruction or road safety concern, it may be that a penalty charge is still appropriate. In all circumstances, we would urge drivers to appeal any penalty charge issued at this time if they feel there are genuine mitigating circumstances.
I have an outstanding debt for a penalty charge, will the Council be sending Enforcement Agents to take money or goods?
For the time being, the Council has suspended registering new debt recovery warrants and also has reduced debt recovery activity. This does not mean the debt will go away, if you are able, you should still make contact with enforcement or collection agents on any outstanding debt to ensure they are aware of your situation. Vehicles parked obstructively with active warrants may still be clamped and removed.
Should residents be lighting bonfires at this time?
In light of the current COVID-19 situation, we urge residents across the borough to not light bonfires at this time.The polluting effect of low level smoke is considerable, particularly in built up areas and bonfire smoke contains pollutants that can have damaging health effects. If you are experiencing problems with bonfires during this time, please report the problem here (scroll down to neighbourhood nuisance enquiry). It is important to be especially considerate to your neighbours at this time, when people are staying at home, please play your part in keeping the community safe.