Christmas and New Year Opening Times

Christmas and New Year opening

Published Friday, 21st December 2018

Your Christmas Toolkit

For many of us, Christmas is a time to relax and put the feet up. But for others, it's a challenge that needs to be met with military style planning and efficiency. If you fall into the latter category, here are some dates, times and websites that might come in useful. Everything from when to put out the rubbish to library opening times to traffic reports and train timetables:-

Christmas and New Year Waste Collections

Recycling and waste collections will change during the weeks starting 24 December 2018, 31 December 2018 and 7 January 2019. Your collections could take place up to three days later than usual. Collections return to normal from Monday 14 January 2019. Visit our Winter Information Centre for more information.

Real Christmas tree collections

Drop off points

From Saturday 5 January to Sunday 13 January there will be three locations across the borough where you can drop off your real Christmas tree to be recycled.

The sites will be open from 9:30am-3:30pm

These are:

The Mount, Clockhouse - on the green opposite the Jack & Jill pub, CR5 2QY
Roundshaw Park, Lindbergh Road, SM6 9HB
Kimpton Refuse and Recycling Centre, Kimpton Park Way SM3 9QH 

Please remove all decorations and tree pots before you bring your tree to the drop-off point.

Kerbside collections

From Monday 14 to Saturday 26 January 2019, we will be collecting real Christmas trees for FREE from houses on the standard kerbside collection service. 

Please remove all decorations, tree pots and place your tree out for collection by 6am on the day that your brown wheelie bin is emptied.

Visit our Winter Information Centre for more information on our waste and recycling service.


Met office

Are you weather ready?
All types of weather can affect you, those around you, and your property. Make sure you're prepared by checking weather ready tips and advice from the Met Office. Find the latest articles here with advice on travel, your home and health and wellbeing.

Highways England

Travelling over the holidays? Highways England operates, maintains and improves England’s motorways and major A roads. Click here for live traffic information, or the latest on planned roadworks on your route.


Transport for London

Between Sunday 23 December 2018 and Tuesday 1 January 2019, Transport for London services will be running. There will be some service changes and planned work on parts of the public transport and road networks. Click here for daily status updates for Christmas Travel and engineering works.

National Rail

Fewer people travel by rail over the Christmas the New Year bank holiday period (22 December 2018 to 2 January 2019) which is why rail companies decide to carry out essential improvement and engineering work across the rail network during this time. Passengers are urged to check for service interruptions before they travel. Visit National Rail Enquiries or Network Rail for the latest news.

Winter Information Centre
Be prepared this winter with advice on coping in severe weather, keeping warm and well and other seasonal changes to your service from Sutton Council.


NHS - Stay well campaign

Cold weather can be seriously bad for your health. That's why it's important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.

Use tissues to catch germs: Catch it. Bin it. Kill it.


NHS - Helps us help you campaign

Promoting the NHS 111 phone line. Here are some examples of social media content you can use:
   -  As winter approaches @NHSuk and @PHE_uk have launched #HelpUsHelpYou to help make it easier for you to understand the things you can do to stay well and the best course of action to take when you are unwell:
  -  Everyone has a role to play in keeping themselves healthy, and the NHS can provide the information and advice you need to stay well. #HelpUsHelpYou and visit for helpful tips and advice this winter.

If you have any concerns about any item you have bought or received and would like some advice on your consumer rights you can call the Citizens Advice Consumer Helpline on 03454 04 05 06.  This line is open every day except Christmas Day, Boxing Day and New Year’s Day.  The line closes at 12:30pm lunchtime on Christmas Eve and New Year’s Eve.

Safety It is important when buying Christmas presents. Trading Standards recommend that you only buy from a reputable source and remember that if a deal sounds too good to be true it probably is.  Please look for a CE mark on goods such as toys and electrical items which indicate that they should be manufactured in line with European safety standards.

Every year more of us do our Christmas shopping online. Unfortunately, buying online can have pitfalls and you may find you’re using a bogus site which takes your money but gives you nothing in return or, you may buy fake goods which could be dangerous.  Luckily, there are a few simple steps you can take to protect yourself

Scammers don’t stop for Christmas! Most people think they wouldn’t fall for a fraudulent text or email, but criminals are more sophisticated than ever. Take the test to see if you can find the fraud and know when it’s time to say ‘My money? My info? I don’t think so’.

Kimpton Park Way Reuse and Recycle Centre (RRC)
If you are a resident of the borough, you can take household waste and recycling to the RRC, trade waste is not allowed at the centre.

The site will only close on Christmas Day, Boxing Day and New Year's Day 
Opening times are:
Mon - Sat 9am-5pm
Sun - 9am-2pm

Did you know that we throw away millions of mince pies every Christmas simply because we don’t use them in time! To help in the festive #fightagainstfoodwaste we've got a little #Xmassy treat from #LoveFoodHateWaste - Mince pie brownies. Done!

Housing and homelessness

If you’re worried about someone sleeping rough over Christmas and New Year @Tell_StreetLink via their app or online ( ). They’ll help connect them to vital support from services.

Sleeping outside is dangerous all year round, but especially when it’s cold out. If you’re worried about someone sleeping rough, @Tell_StreetLink via their app or online ( ).

Sutton Council Contact Centre Opening 

Contact Centre is closing at 1pm on both Christmas Eve and New Years Eve. The out of hours service will be taking calls and seeing any homeless customers if they arrive. If you have any special requests you can contact 0208 770 5170.

Monday 24 December Christmas Eve, 9am-1pm
Tuesday 25 December Christmas Day CLOSED
Wednesday 26 December Boxing Day CLOSED
Thursday 27 December, 9am-5pm
Friday 28 December, 9am-5pm
Monday 31 December New Years Eve, 9am-1pm
Tuesday 1 January New Years Day CLOSED
Wednesday 2 January, 9am-5pm

Our out of hours service will be available over the Christmas period for emergency issues and can be  contacted on 020 8770 5000.

Sutton Housing Partnership has reduced opening hours over Christmas and New Year - please check before contacting them:  Remember - if you’re an SHP resident and you need to report an emergency repair over Christmas call 020 8770 5000.

Library Open Times

Open as usual on 27, 28, 29, 30 December. Closes 1pm Christmas Eve. Closed Christmas Day, Boxing Day, New Year’s Day. Closes at 5pm New Year’s Eve.

Museum opening times

Honeywood Museum will close at 5pm on Saturday 22 December and will re-open on Wednesday 2 January. 

Whitehall Historic House will close at 5pm on Saturday 22 December and re-open on Thursday 3 January.