An improved library system for a greater customer experience

Sutton library book

Published Friday, 22nd February 2019

New system from 7 March, 2019

Sutton Council is part of, and leads the London Library Consortium, which consists of 15 library authorities in London and Luton authority.  It is the country’s largest public library consortium, serving over 140 library branches and provides library customers with access to over 6 million items of stock across the consortium and all through one library card. Each year, over 250,000 users use the consortium to borrow stock  and access resources online, such as e-books, and online resources such as magazines and reference material. 

New library system installation, account update information and ‘My Library’ App download

From 7 March 2019, a brand new library system will be installed across this network of libraries allowing greater access to existing and new library stock including e-books,  e-resources and hard copy books.  
Between Saturday 2 March to Wednesday 6 March, installation works will take place so  customers will not be able to access several services, including the website and online services, such as renewals, online payments, online reservations. My Library account information and the Sutton Library Mobile App will also be unavailable during this time.   Public computers and free Wifi access will still be available.   Items borrowed will be issued for slightly longer than usual to cover this installation period. 
Library customers will need to update their account information with their email and mobile number details to continue to receive pre and overdue items reminders and reservations notifications as these will no longer be sent out by post.

Library customers who have the current library app, will also need to download the new London Library Consortium ‘My Library App’ which will be available in app stores from the 7th March. 

A new library platform for the future
Kelly Saini Badwal, Sutton Council’s new Head of Cultural Services (formerly Libraries, Heritage and Arts),  said: “This is truly an exciting time for Sutton. We’re proud to lead the way for libraries across London and overseeing the implementation of a brand new library system that will not only improve the library experience for customers but ultimately lead to a fully engaged library community.”

Over the coming months, this new library system will help increase services, providing a virtual platform for customers to interact with one another and library staff as well as follow authors, join virtual reading groups and provide book reviews and rating services. Customers will also be able to find libraries and events through the ‘Find my nearest’ function and will be able to  opt in or out of receiving event information through email or text.

More information
For more information on how to join any library in Sutton or if you have any questions about services, please visit sutton.gov.uk/librariesheritagearts.com