Statement regarding our FOI processes

Published Friday, 20th September 2019

A new system for handling Freedom of Information requests will provide a quicker, more efficient and transparent service.

A Sutton Council spokesperson said: “Sutton Council launched a new Freedom of Information (FOI) request service on Wednesday 4 September. Residents can now make requests through a new system on our website, enabling a quicker, more efficient and more transparent service.

“The new service publishes our responses on our website, helping to increase transparency and prevent the need for residents to unknowingly make duplicate requests. This means those interested can now also review answers to previous FOI requests.

“We respond to around 1,300 FOI requests a year. Our response rates are amongst the highest in London, with over 90% of requests responded to within target deadlines. This is an achievement that has been recognised by the Information Commissioner’s Office.

“Most requests already come through our website. Whilst we have recently used an automated reply to any email requests we have received, all such requests will still receive a response. None have been missed. We will continue to respond to requests received through the mailbox and we will advise residents how they can make future requests on our website.”