Sutton Council tenants to get water charges refund

Published Thursday, 31st December 2020

Following a recent Court of Appeal judgement, some Sutton Council tenants will get a refund of the commission paid by water companies to the Council for collecting water and sewage charges.

Following a recent Court of Appeal judgement, some Sutton Council tenants will get a refund of the commission paid by water companies to the Council for collecting water and sewage charges prior to 2018. 

The Court of Appeal case didn’t relate to Sutton, but the Council along with many others across the country, has decided to pay the refund in light of this decision. 

The amount refunded will depend on how long someone has been a Council tenant. It will only apply to people who were tenants before April 2018 and the refund will be based on the amount the Council was paid by the water companies for collecting the charges on their behalf. 

  • I am a Sutton Council tenant - what does this mean for me?

You don’t need to do anything. If you are entitled to a refund, Sutton Housing Partnership (SHP) will write to you by the end of January 2021. We will also credit your rent account with the amount you are being refunded. 

We are currently unable to tell you the amount of the refund you will receive. We are calculating these figures and will let you have the amount of refund due to you when we write to you again in January. 

  • I used to be a Sutton Council tenant - can I get a refund?

If you were a Council tenant before 2018, but are not a council tenant any more, you may still be entitled to a refund. SHP will publish details in January for how you can make a claim for a refund.

Detailed FAQs are available on Sutton Housing Partnership's Website.