Flooding update (30 July)

The Council is continuing to take action to reduce the risk of further flooding. These actions include:

• Inspecting gullies in high risk areas known to experience flooding, specially those hit during the past week.

• Cleaning blocked gullies to help surface water drain away. We welcome the cooperation of residents and ask people to move their parked vehicles if these are covering gullies on highways when our crews arrive.

• Our contractors will be placed on stand-by ready to respond quickly should flooding occur to reduce the impact where possible and to support residents affected. 

To keep up to date with the latest flood risk and warnings in your area, you can sign up to Met Office and Environment Agency alerts for free, using the following links:

• Met Office weather alerts

• Environment Agency flood warnings

We know the risk of flooding causes stress and anxiety for our residents.  If flooding occurs to your road and/or property, you can contact the Council on 020 8770 5000. You can also report blocked gullies on your road by using the link to our website here.

If you are a social housing tenant and your home is flooded please contact your housing association. If you’re unable to contact your housing association then please contact the Council for assistance with temporary accommodation on 020 8770 5000. We will help you find temporary accommodation if required.

If you rent or own your own home you should contact your insurance company and report the flooding. Depending on the level of building insurance possessed, your insurer may be able to provide you with temporary accommodation while they process your claim to repair the damage. If you do not possess this level of cover, contact the Council for assistance with temporary accommodation on 020 8770 5000.

If you consider yourself to be vulnerable or in any way at risk - or if you know someone who is and needs help because of flooding, then please contact the Council for assistance on 020 8770 5000. 

In an emergency where you are at serious risk of flooding and in danger, please contact the emergency services on 999. 

Other helpful contacts that you may require if your property floods include:

• Thames Water: 0800 316 9800

• Sutton and Surrey East Water: 01737 772000

• Environment Agency: 0800 80 70 60

• National Grid (report a gas leak): 0800 111 999

• UK Power Network (report a power cut): 105