Accessibility Statement

This accessibility statement applies to content published on the domain.

This website is run by London Borough of Sutton council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • zoom in up to 300% without the text spilling off the screen
  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:
  • some of our online forms are difficult to navigate using just a keyboard
  • content and functionality provided by third party suppliers are not fully accessible

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email us on

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us on

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

London Borough of Sutton council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • toggles and buttons on our cookies notice is not receiving visible keyboard tab focus and the cookies button is not receiving visible keyboard tab focus when minimised. This does not meet WCAG 2.1 success criterion 2.4.7 (visible focus).

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:
  • Mailchimp - email newsletter subscription service
We monitor the accessibility of these sites and ask suppliers to fix accessibility issues that arise.

What we’re doing to improve accessibility

  • we regularly monitor the accessibility of the website
  • we review all service content to ensure it is updated, easy to understand and accessible

Preparation of this accessibility statement

This statement was prepared on 30 December 2022. It was last reviewed on 12 January 2023.

This website was last tested on 6 January 2023. The test was carried out internally using semi-automated browser extensions, a manual audit and testing with assistive technologies. Any errors were checked and tested manually. A keyboard, tab through and zoom check was also completed.