Debt and benefit advice centres

Council payments issue

If you attempted to make a payment to the Council between Thursday 29 May and Monday 2 June, please check your bank account to confirm the transaction was successful. Due to a technical issue, some payments may have been rejected. If your payment was not processed, please make another attempt. We apologise for any inconvenience caused.

You can get free, confidential, independent, impartial and reliable advice from these charities. If you need help with benefits, tax credit problems, housing or immigration enquiries, take a look at this list to find the best one for you.

All of these advice centres have been awarded the national Advice Quality Standard.

Sutton Borough Citizens Advice Bureau (CAB)

Sutton Borough Citizens Advice Bureau are a registered charity offering free, confidential, independent debt advice with a specialist debt advisor.

You can visit the Sutton CAB website or arrange an appointment at one of our offices.

Sutton CAB

Visit them at: Central Library, St Nicholas Way, Sutton, SM1 1EA

The Sutton branch is located underneath Sutton Library; next to the Civic Offices and is open for assisted information from 10am to 4pm Monday to Friday.

Carshalton and Wallington CAB

visit us at 68 Parkgate Road, Wallington, SM6 0AH
telephone: 020 8405 3552 (open Monday to Friday, 10am – 12noon and 1pm - 3pm)
this branch is open for pre-booked appointments only

Step Change Debt Charity

Step Change is a registered charity that offers free advice.

telephone: 0800 138 1111
visit the Step Change website

National Debtline

telephone: 0808 808 4000
visit the National Debtline website

Payplan

Payplan is an independent company offering free debt advice.

telephone: 0800 716 239
visit the Payplan website

The Insolvency Service

You can get information about bankruptcy from the website. Information is also available in languages other than English.

telephone: 0300 678 0015
visit the Insolvency Service website

Business Debtline

Business Debtline is a charity that gives free specialist advice by telephone to self-employed and small businesses.

telephone: 0800 197 6026 (Monday to Friday from 9am to 5pm)
visit the Business Debtline website

If you have accessibility requirements

If you need an interpreter, please ask someone who speaks English to ring and make arrangements. Home visits may be possible if you cannot get to the advice centre because of your disability.