Complaints and feedback

Leave us feedback or a compliment or make a complaint

How to make a complaint or leave us feedback

Make a complaint or leave feedback or a compliment about a service or a colleague.

Corporate complaints

What happens when you make a complaint and what you can expect from us.


How to report suspected wrongdoing in or to an organisation.

Children and family services complaints

What happens when you make a complaint about our children and young people's service.

Housing services complaints

Make a complaint about our housing services.

About the insurance service

Find out more about Sutton's insurance service and how to contact us.

Adult Social Care complaints

Make a complaint about our Adult Social Care service.

Claim Information

Find out how to make a liability claim.

​Claims Portal information (for solicitors only)

Find out about the claims portal for solicitors only

Compliance with the Complaint Handling Code

Our complaints process has exclusions where a complaint will not be considered.

Free early education and childcare complaints procedure

What to do If you're unhappy with the delivery of Childcare Entitlement from a childcare provider.

Join our user research panel

Information on how to join our user research panel. 

Leave feedback or a compliment

Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well.