Complaints and feedback
How to make a complaint or leave us feedback
Make a complaint or leave feedback or a compliment about a service or a colleague.
Corporate complaints
What happens when you make a complaint and what you can expect from us.
Whistleblowing
How to report suspected wrongdoing in or to an organisation.
Children and family services complaints
What happens when you make a complaint about our children and young people's service.
Housing services complaints
Make a complaint about our housing services.
About the insurance service
Find out more about Sutton's insurance service and how to contact us.
Claim Information
Find out how to make a liability claim.
Claims Portal information (for solicitors only)
Find out about the claims portal for solicitors only
Compliance with the Complaint Handling Code
Our complaints process has exclusions where a complaint will not be considered.
Free early education and childcare complaints procedure
What to do If you're unhappy with the delivery of Childcare Entitlement from a childcare provider.
Join our user research panel
Information on how to join our user research panel.
Leave feedback or a compliment
Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well.