Dealing with allegations against people working with children

Local Authority Designated Officer (LADO)

Every local authority has a Local Authority Designated Officer (LADO). Think of them as the go-to person who manages concerns about adults who work with kids (like teachers, volunteers, etc.) potentially harming a child.

The LADO tries to balance keeping the child safe while making sure the accused person is treated fairly. The LADO protocol sets out the actions to take when it is suspected that a professional has harmed a child or young person. 

The role of the Local Authority Designated Officer (LADO) is set out in chapter 2 of the HM Government Guidance Working Together to Safeguard Children (2023), the London Child Protection Procedures (Chapter 7, 2022 Version) and DfE Keeping Children Safe in Education (September 2025).

What families should do first

If a parent has a concern about a professional, they should first tell the child's school or organisation.

Reporting is mandatory

If an allegation meets the criteria, it must be reported to the LADO, even if the worker quits but still works with children elsewhere.

No Compromise Agreements

Trying to hush things up with a "compromise agreement" is a big no-no. If the person resigns and no longer works with children, the LADO has no power—then it's a police matter.

Referral Rules

A designated senior manager should make the referral. Do it fast—within one working day of finding out about the allegation. You can call the LADO for a quick chat before a formal referral if you're not sure it meets the criteria.

When to call the LADO

You need to report it if a staff member or volunteer might have:

• harmed or could harm a child
• committed a crime against a child
• behaved in a way that suggests they might be a risk to children
• acted inappropriately for someone working with kids (or discriminated against a child based on their protected characteristics)

How to contact the LADO

Monday to Friday, 9am to 5pm:

Call: 020 8770 4776 (voicemail)
Email: LADO@sutton.gov.uk

You can fill out an online form to make a referral, or email for a downloadable form.

They will try to respond within 24 hours.

In the event of an emergency, call CFCS or the police.