Find out how you can travel for free using a disabled person's Freedom Pass, and what makes you eligible.

What you can do with a Freedom Pass

A disabled person's Freedom Pass allows free travel on:

  • public transport across London
  • local bus journeys nationally

Learn more about the Freedom Pass on the London Councils website

Check if you’re eligible 

You can apply for a disabled person's Freedom Pass if you:

  • are blind or partially sighted
  • are profoundly or severely deaf
  • are without speech
  • have a disability, or have suffered an injury, which has had a substantial long-term adverse effect on your ability to walk
  • do not have arms or have a long-term loss of the use of both arms
  • have a learning disability that is defined as 'a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning'
  • have been refused a driving licence on the ground’s of medical fitness 

Applying for a Freedom Pass

To apply for a disabled person's Freedom Pass if you have an eligible disability, fill in the online form. 

Apply for a disabled person's Freedom Pass

If you have any questiions you can:

Please allow 12 weeks for processing.

Freedom Pass renewal

Passes Expiring 31 March 2026

If your Freedom Pass expires on 31 March 2026 the following information will explain what you need to do to renew your pass. 

Older Person’s Freedom Passes

If your address has not changed

If you are an Older Person’s Freedom Pass holder whose pass expires on 31 March 2026 and you have not changed address, or you have notified London Councils of your new address, you will automatically receive your new pass in the post before your current pass expires.

If you have not notified London Councils of a change of address

If your address has changed since you received your last Freedom Pass and you have not notified London Councils, you will need to provide one of the following documents so that your address can be updated as quickly as possible: 

  • current council tax bill/letter/payment book
  • current council/housing association rent book/statement/letter/tenancy agreement
  • current television licence
  • residential utility bill/letter/online statement printout - we do not accept mobile phone bills (must be dated within the last three months)
  • HM Revenue and Customs letter (must be dated within the last three months)
  • Department for Work and Pensions letter (must be dated within the last three months)
  • Occupational pension letter - (must be dated within the last three months)

You can provide this information to London Councils by email to info@freedompass.org or by post to London Councils, Freedom Pass, PO Box 6618, Arbroath, DD11 9AT. 

Disabled Freedom Passes

If your address has not changed

Suppose you are a Disabled Freedom Pass holder whose pass expires on 31 March 2026 and you have not changed address, or you have notified the Sutton Council Concessionary Travel Team of your new address. In that case, you will automatically receive a new pass in the post before your current pass expires.

If you have not notified the Sutton Council Concessionary Travel Team of your new address

If you have changed address and have not notified the Sutton Council Concessionary Travel Team, and wish to continue using a Freedom Pass you will need to contact the Concessionary Travel Team on 020 8770 4578 (not Tuesdays and Thursdays from 12pm) and provide one of the following documents so that your address can be updated: 

  • current council tax bill/letter/payment book
  • current council/housing association rent book/statement/letter/tenancy agreement
  • current television licence
  • residential utility bill/letter/online statement printout - we do not accept mobile phone bills (must be dated within the last three months)
  • HM Revenue and Customs letter (must be dated within the last three months)
  • Department for Work and Pensions letter (must be dated within the last three months)
  • occupational pension letter (must be dated within the last three months)

Please contact us at concessionarytravel@sutton.gov.uk or telephone us on 020 8770 4578 (please note that we are not available to take calls Tuesdays and Thursdays from 12pm) should you have any queries regarding your Disabled Freedom Pass.

You should receive your new Freedom Pass by 28th February 2026 

If you don’t receive your Older Person’s Pass by this date, please contact London Councils by email at info@freedompass.org or call 0300 330 1433.

If you don’t receive your Disabled Person’s Freedom Pass by this date, please contact Concessionary Travel at concessionarytravel@sutton.gov.uk or call 020 8770 4578 (not Tuesdays or Thursdays after 12pm).
 

Accessible travel support

You can get more information about accessible travel by visiting:

Contact us

Get in touch if you have any questions about your Freedom Pass.

Phone

020 8770 4578

Email

concessionarytravel@sutton.gov.uk