Website planned maintenance
We will be making some upgrades to the Sutton website on Wednesday 29 March from 5pm for approximately 3 hours. If you need to use the website, please try again later. We are sorry for any inconvenience caused.
Free early education and childcare complaints procedure
If you're unhappy with the delivery of Childcare Entitlement from a childcare provider, you should raise your concerns with them.
If you're unsatisfied with their response
You can contact Sutton Family Information service:
- by calling 020 8770 6000 for advice
- completing the online complaints form
We will reply to your complaint with an initial response within 14 days.
If you're not happy with the way we deal with your complaint
You may make a formal complaint by writing to:
Corporate Customer Care
Sutton Council
Civic offices
St Nicholas Way
Sutton
SM1 1EA
Phone us on 020 8770 5070