Managing, cancelling or changing your subscription

If you’re an existing subscriber to the garden waste collection service, you can manage your subscription online:

  • check your renewal date
  • renew your subscription (if you are within 30 days of your renewal date)
  • add additional bins to your subscription
  • report a missed collection
  • request a replacement for a damaged or missing bin

Manage your garden waste collections

Please call 020 8770 5000 (Monday to Friday, 9am to 5pm) if:

  • you are moving house within the borough and would like your subscription to move with you
  • you would like to cancel your subscription (please note we are not able to offer refunds)