Garden waste collection

Managing, cancelling or changing your subscription

If you’re an existing subscriber to the garden waste collection service, you can manage your subscription online:

• check your renewal date
• renew your subscription (if you are within 30 days of your renewal date)
• add additional bins to your current subscription  (i.e. additional bins will have the same subscription end date)
• report a missed collection
• request a replacement for a damaged or missing bin
• cancel your subscription  (please note we are not able to offer refunds)

Manage your garden waste collections

Please call 020 8770 5000 (Monday to Friday, 9 am to 5 pm) if:

• you are moving house within the borough and would like your subscription to transfer to your new address