Get advice about your housing situation

Housing and Support Brokerage services are provided by Encompass Local Authority Trading Company (LATC) Ltd on our behalf.

Getting advice 

If you are homeless or think you will be soon, you can contact us by:

• calling us on 0208 770 5000
• sending an email to our Housing Advice team 

If your situation is an emergency, you should call us and we will respond within 4 hours. We will respond to emails within 2 working days.

If you can’t pay your mortgage or rent

You can contact us for advice if you are 

• finding it difficult to keep up your mortgage repayments or paying your rent, and 
• are in danger of being repossessed or evicted 

About Encompass

Encompass is a Local Authority Trading Company (LATC), wholly owned by the London Borough of Sutton. They deliver a wide range of services including:

• advice and information
• homelessness prevention
• choice based lettings
• landlord services
• support brokerage
• shared lives
• business development and support
• digital innovation

Local Authority Trading Companies (LATC)

LATCs are bodies that are free to operate as commercial companies but remain wholly owned by the parent local authority. As a trading body, Encompass can provide services to a much wider market than a Council department. We can generate income which can be put back into the LATC itself or the wider Council. This contributes to the protection of frontline services.

Why we formed an LATC

Local Government is facing unprecedented financial challenges. Cuts to funding mean that we have to do more with less. 

Many of the services that Encompass provides are statutory services. Our service users are among the most vulnerable in society and we want to continue to offer good quality services that protect and enhance the well-being of those we provide services for.

We also want to ensure that Council Tax-payers and the Council achieve the best value for money at a time of significant austerity and rapidly increasing demand. We aim to get the most out of a reduced budget to achieve sustainability.