Find out how to get urgent support from the Council and create an emergency plan.
How we can help
If you're unexpectedly unable to provide care due to an emergency or crisis, you can contact us to discuss your options.
Your carer's support plan will cover emergency situations, so we know how to help you. This could include making arrangements through an:
emergency home based respite service
emergency residential placement
emergency nursing care home placement
When you contact us, we will be able to put this plan into action.
If you're an unpaid carer but haven't had a carer's assessment, you may still get emergency support. Call us for help.
Request a carer's assessment if you look after someone
Prepare for an emergency
You can complete a carers emergency ID card and carry it with you in a wallet or purse.
The card includes contact details of people who can be contacted if you’re taken ill or injured.
Learn more about the carers card
Contact us
You can contact the Adult Social Care team for help if you're unexpectedly unable to provide care.
Phone
020 8770 5000
Write to us
Sutton Council
Civic Offices
St Nicholas Way
Sutton
SM1 1EA
Find us on Google maps
Email
referralpoint@sutton.gov.uk
Our offices and phone lines are open from 9am to 5pm, Monday to Friday.
You'll hear an automated message telling you that the office is closed. Keep holding and you’ll be put in touch with our out of hours duty team.