Get temporary care for someone in an emergency

Council payments issue

If you attempted to make a payment to the Council between Thursday 29 May and Monday 2 June, please check your bank account to confirm the transaction was successful. Due to a technical issue, some payments may have been rejected. If your payment was not processed, please make another attempt. We apologise for any inconvenience caused.

How we can help

If you're unexpectedly unable to provide care due to an emergency or crisis, you can contact us to discuss your options.

Your carer's support plan will cover emergency situations, so we know how to help you. This could include making arrangements through an:

emergency home based respite service

emergency residential placement

emergency nursing care home placement

When you contact us, we will be able to put this plan into action.

If you're an unpaid carer but haven't had a carer's assessment, you may still get emergency support. Call us for help.

Request a carer's assessment if you look after someone

Prepare for an emergency

Create a contingency plan

A contingency plan can help if you’re unexpectedly unable to provide care.

Find out how to make an emergency care plan from Carers UK

Get a carers card

You can complete a carers emergency ID card and carry it with you in a wallet or purse.

The card includes contact details of people who can be contacted if you’re taken ill or injured.

Learn more about the carers card

You can contact the Adult Social Care team for help if you're unexpectedly unable to provide care.

Phone

020 8770 5000

Write to us

Sutton Council
Civic Offices
St Nicholas Way
Sutton
SM1 1EA

Our offices and phone lines are open from 9am to 5pm, Monday to Friday.

Outside of office hours

You'll hear an automated message telling you that the office is closed. Keep holding and you’ll be put in touch with our out of hours duty team.

Council payments issue

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