How to request a Disclosure/ Criminal Record Check

Action HR is the London Borough’s of Sutton & Merton are an umbrella organisation which operates an online DBS application service at competitive prices. The e-Bulk technology provides a secure, electronic transfer of applications to the Disclosure & Barring Service. A dedicated, experienced team offers high level expert advice and information on safeguarding to ensure safer recruitment.

We regard ourselves as being a personal, easily accessible, one-stop shop to our clients, delivering an outstanding service with flexibility and a smile!

All this is backed by the considerable resources of a local authority, so you know you are dealing with someone you can trust. We pride ourselves in getting it right, in our passion for our clients and our responsibility for the children and vulnerable adults.

We know we are in a competitive business and you have a choice of provider, but we genuinely believe we offer the best added value in the market – 98% of our clients have been partners with us for over 5 years and consistently re-contract with us.

The online service is simple and easy to use with the majority of results being received between 1-5 days.

In the first instance please give us a ring and we can take you through the process.

Bonnie Thornton, Manager, Monday-Friday 020 8545 4721
Sharon Lawrence, DBS Adviser, Monday-Wednesday 020 8545 3087
Kevin McGuinness, DBS Adviser, Monday - Friday 020 8547 4765 
Alison Moxon, DBS Adviser, Monday - Friday 020 8547 5874 

Alternatively you can email the Disclosure Service shared inbox:

The Action HR Disclosure Service is a joint team, based in Kingston and Sutton, which deals with the DBS checking for both Boroughs, as well as schools in both Boroughs and numerous outside organisations.


The Action HR Disclosure Service are delighted to announce the introduction of a new online DBS checking system, called ‘e-Bulk’ which went live in September 2012.

To book an appointment for e-Bulk training, please contact a member of the Disclosure Service Team at no extra charge. 

Changes to the CRB

On 1St December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) merged to become the Disclosure and Barring Service (DBS). Therefore, ‘CRB’ checks are now ‘DBS’ checks.

Changes to the ID checking process

The CRB have announced improvements to their ID checking process which came into practice in September 2012. The new process involves three checking routes. For further information, please see the following documents:

  • Changes to ID Checking Process DBS
  • Revised List of Accepted ID Documents
  • ID Documents no longer accepted

Changes to DBS guidance on checking positions with access to data

Before we carry out a criminal records check on an individual, we are legally responsible for ensuring that we are entitled to ask that person to reveal their conviction history. The DBS maintains a list of positions which are eligible for DBS checks available on their website.

Key changes

Under previous versions of the list, it was possible to carry out an enhanced DBS check on some individuals because they had access to particular types of sensitive data. This has been removed under the new list, except for those individuals with access to sensitive or personal information about children or vulnerable adults who work in:

  • The Department of Education
  • The Office for Standards in Education, Children’s Services and Skills (Ofsted)
  • The Office of the Public Guardian

Changes to criminal records checks

Changes to ID Checking Process

Documents which are no longer accepted

Revised List of ID Documents

Summary of the new definition of RA