The Insurance Service supports the council and its customers by managing their respective insurance policies, handling claims in-house and providing risk management advice.

Our integrated insurance services work in partnership with other local boroughs, including 

  • Epsom and Ewell Borough Council
  • Surrey Heath Borough Council
  • Reigate and Banstead Borough Council
  • Tandridge District Council
  • Waverley Borough Council
  • London Borough of Merton

In addition, the Insurance Service also handles claims on behalf of the London Borough of Bromley.

Contact us

Any general council insurance enquiries can be made by calling the Insurance Service on 020 8770 5353 or send an email to

Fraud prevention and detection

Sutton Council takes fraud very seriously and where evidence is available to establish a claim has been misrepresented, falsified or exaggerated we will take all available actions to ensure justice is taken to protect the public purse.

In order to prevent and detect fraud, we may share information at any time with other organisations and public bodies including but not limited to other local authorities and the police.

If you are aware of any claim being presented to Sutton Council, where either the facts of the case are fraudulent or the claimant is providing a misrepresentation of the facts, please call 020 8770 5353 in confidence and anonymously, if necessary, to report insurance fraud to Sutton Council's insurance service.

Data protection

For more information on how we use personal information, see our privacy policy.


We are committed to improving the way we work and as such welcome your comments on your experience of our service.

If you would like to provide feedback, you can do so by completing our online survey. Please note that this survey relates solely to your experience of our service and not decisions on liability.


If you feel that this service hasn’t been properly delivered, you can make an official complaint.

Your complaint should be regarding something that has happened in the last 12 months.

For further information on our complaints process visit our complaints and feedback page.