Update: Wednesday 7 December

The availability of drivers fluctuates daily, and Veolia is taking mitigations to complete as many collections as possible. Most kerbside refuse, recycling, garden waste and communal collections are currently being completed on their scheduled day. Please leave your bins out ready for collection.

Some areas were outstanding yesterday, these will be collected as soon as possible.

  • Recycling in SM1, SM2, SM5 and SM6
  • Communal recycling in SM1 and SM2
  • Communal refuse in SM1, SM2 and SM5

You can use this service to report a missed bin, box or caddy collection.

We’ll arrange for a crew to return within two working days.

Report a missed bin collection

Before you start

A collection will not be re-attempted if your bin, box or caddy:

  • wasn’t put out before 6:00 am on your collection day

  • contained incorrect waste or was too heavy

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, close to the pavement but not on it, ready for collection.

When to report a missed collection

Please wait until after 6:00 pm on your collection day to report a missed collection. Our collection crews work until 6:00 pm and they may still be making their way to your property.

Missed collections must be reported within two working days (Monday - Saturday).