Telephone payment system maintenance
Due to an upgrade the automated telephone payment line (020 8770 7887) will be unavailable between 6pm and 8pm on Monday 6 October. We apologise for any inconvenience.
You can use this service to report a missed bin, box or caddy collection.
A collection will not be re-attempted if your bin, box or caddy:
Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, ideally close to the pavement but not on it, ready for collection. Where this is not possible bins, boxes, and caddies can be presented on the pavement but must be removed as soon as possible after collection to avoid obstruction
Please wait until after 6:00 pm on your collection day to report a missed collection. Our collection crews work until 6:00 pm and they may still be making their way to your property.
Report a missed bin collection
We’ll arrange for a crew to return within two working days.
Missed collections must be reported within two working days (Monday - Saturday).
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