Report a missed collection

Update: Friday 24 March

We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.

Some areas were outstanding yesterday, these will be collected as soon as possible

  • Communal recycling in SM1, SM2 and SM5

Some rounds have not been dispatched today. We are sorry for the inconvenience caused. Collections scheduled for today in the following areas are most likely to be impacted. These will be collected as soon as possible:

  • Communal recycling in SM1, SM4, SM5 and SM6

You can use this service to report a missed bin, box or caddy collection.

We’ll arrange for a crew to return within two working days.

Report a missed bin collection

Before you start

A collection will not be re-attempted if your bin, box or caddy:

  • wasn’t put out before 6:00 am on your collection day

  • contained incorrect waste or was too heavy

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, close to the pavement but not on it, ready for collection.

When to report a missed collection

Please wait until after 6:00 pm on your collection day to report a missed collection. Our collection crews work until 6:00 pm and they may still be making their way to your property.

Missed collections must be reported within two working days (Monday - Saturday).