Report a missed collection
Waste and recycling collection update
The availability of drivers fluctuates daily, and Veolia is taking mitigations to complete as many collections as possible. Most kerbside refuse, recycling, garden waste and communal collections are currently being completed on their scheduled day. Please leave your bins out ready for collection.
You can use this service to report a missed bin, box or caddy collection.
We’ll arrange for a crew to return within two working days.
Before you start
A collection will not be re-attempted if your bin, box or caddy:
wasn’t put out before 6am on your collection day
contained incorrect waste or was too heavy
Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, close to the pavement but not on it, ready for collection.
When to report a missed collection
Please wait until after 6pm on your collection day to report a missed collection. Our collection crews work until 6pm and they may still be making their way to your property.
Missed collections must be reported within two working days.