You can use this service to report a missed bin, box or caddy collection.

We’ll arrange for a crew to return within two working days.

Report a missed bin collection

Before you start

A collection will not be re-attempted if your bin, box or caddy:

  • wasn’t put out before 6am on your collection day

  • contained incorrect waste or was too heavy

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, close to the pavement but not on it, ready for collection.

When to report a missed collection

Please wait until after 6pm on your collection day to report a missed collection. Our collection crews work until 6pm and they may still be making their way to your property.

Missed collections must be reported within two working days.