Get support with visual impairment, hearing loss, deafness or dual sensory loss.

Make a professional referral

If you're a health or care worker, you can use our online form to refer an adult to us for support and advice.

Refer an adult to the vision and hearing team

Who we help

Our specialist vision and hearing service may be able to help if you’re having difficulties due to:

  • visual loss
  • hearing loss
  • deafness
  • dual sensory loss

How we can support you

Our specialist team is trained to help people living with sensory impairment to develop independence and confidence. 

If you’re having difficulties with daily tasks, we can arrange to visit you at home to assess your needs. We aim to:

  • work with you to understand your needs 
  • provide support with registration and accessing additional benefits
  • identify communication methods, voluntary services and equipment to support your independence
  • provide training and information 

How to get support

Support from the Council

If you’re having difficulty with daily tasks, you can request a care needs assessment. This will show if you're eligible for care or support arranged by the Council. Most people have to pay something towards their care.

Request a care needs assessment

If you care for someone with hearing or sight loss, you can ask us for a care needs assessment. This will show what support you might be eligible for.

Request a carer's assessment