Get support with visual impairment, hearing loss, deafness or dual sensory loss.

Make a professional referral

If you're a health or care worker, you can use our online form to refer an adult to us for support and advice.

Refer an adult to the vision and hearing team

Who we help

Our specialist vision and hearing service may be able to help if you’re having difficulties due to:

  • visual loss
  • hearing loss
  • deafness
  • dual sensory loss

How we can support you

Our specialist team is trained to help people living with sensory impairment to develop independence and confidence. 

If you’re having difficulties with daily tasks, we can arrange to visit you at home to assess your needs. We aim to:

  • work with you to understand your needs 
  • provide support with registration and accessing additional benefits
  • identify communication methods, voluntary services and equipment to support your independence
  • provide training and information 

How to get support

Visual impairment

 

How we can support you

You do not need to be registered blind or partially sighted to access our visual impairments service. We provide:

  • information on eye conditions
  • mobility training at home and outside 
  • advice on reading and writing 
  • advice, training and equipment to help with daily tasks
  • advice on use of lighting and contrast 
  • information about other suitable services 
  • referrals to other organisations 

Sight tests from the NHS

You may be entitled to a free NHS sight test or an optical voucher to reduce the cost of glasses or contact lenses.

Learn more about free NHS sight tests and optical vouchers

Get support from Sutton Vision

If you’re experiencing sight loss or a visual impairment, Sutton Vision can help with: you can contact Sutton Vision for:

  • advice
  • befriending services
  • workshops
  • social groups 

Learn more about Sutton Vision

Attend a low vision clinic

If your vision cannot be corrected by glasses and you're not being seen in the hospital clinic, you can attend a low vision clinic. 

You’ll be assessed for low vision aids such as magnifiers. 

Low vision services are provided by Sutton Vision and our sensory services team. 

Phone Sutton Vision

020 8409 7166

Hearing impairment

 

How we can support you

If you are deaf or living with hearing loss and need some additional support, we can support you with:

  • advice, training, and equipment to help with daily living tasks 
  • referrals to other organisations  
  • information about benefits, welfare, or employment rights 
  • information about peer and social groups 
  • information about other suitable services 

Get a hearing test from the NHS

If you have ear or hearing problems you can discuss this with your GP. 

Your GP may refer you to a hearing specialist (audiologist) who can carry out the necessary tests. You can request a free NHS hearing test. 

Learn more about free hearing tests on the NHS website

Support from the Council

If you’re having difficulty with daily tasks, you can request a care needs assessment. This will show if you're eligible for care or support arranged by the Council. Most people have to pay something towards their care.

Request a care needs assessment

If you care for someone with hearing or sight loss, you can ask us for a care needs assessment. This will show what support you might be eligible for.

Request a carer's assessment