Penalty Charge Notices

Appeal against a Penalty Charge Notice

Penalty charge notices (PCNs) are issued when a vehicle is in contravention of parking, bus lane or moving traffic regulations within our borough. Appealing against a PCN is called "making a representation".

If you appeal against a PCN within 14 days of it being issued (21 days for parking PCNs issued on the basis of a record produced by a mobile CCTV unit or other approved device) and are not successful we will re-offer the discount for a further 14 days beginning from the date on which we reply to your challenge.

It is not possible to appeal a PCN after paying the penalty charge. Payment of a PCN indicates that the motorist has accepted liability and the right of appeal is lost.

If you believe you are receiving a PCN or someone who does not live at the address you are required to notify the DVLA to tell them to amend their records and provide you with proof that you are not the registered keeper. Information on doing this can be found on the DVLA website.

Who can appeal

Where a PCN, Notice to Owner or Enforcement Notice has been served by post, we will only enter into correspondence with the registered keeper of the vehicle as recorded by the DVLA. The registered keeper may email or write to us to advise that they have appointed a representative to deal with the matter on their behalf and only then will we correspond with the named representative.

Freedom of Information requests

Please do not include requests for information under the Freedom of Information Act 2000 with your appeal. If you wish to, here you can request information online.

View evidence or pay your PCN online

Here you can view photographic evidence of your contravention (if any was taken) and appeal or pay your PCN - you will need your PCN number and vehicle registration. You can also attach documents (e.g. breakdown evidence) to your appeal through the online portal.

Appeal against a parking PCN

Initial representation and early payment discount

When a PCN is served you can pay at a discounted rate of 50%, providing that you pay within 14 days of the PCN being served. If the PCN has been served on the basis of evidence recorded by an approved device (e.g. a mobile CCTV unit) the discounted rate of 50% must be paid within 21 days of the date of issue of the notice.

However, should you wish to make a representation against the issuing of the PCN you may:

Please ensure that you quote the PCN number in all correspondence.

Because a PCN is a legal document, representation by phone for any part of the appeal process will not be accepted.

All representations received will be investigated in a strict chronological order. If we decline to cancel the PCN you will be informed in writing and be given a further 14 days to pay at the discounted rate. If the PCN was served on the basis of evidence recorded by an approved device you will also be given a further 14 days to pay at the discounted rate.

Notice to owner (NTO)

If you do not wish to pay and still wish to contest the issue of the PCN then you must await the issue of the Notice to owner (NTO). This will allow you another opportunity to make formal representations against the issuing of the PCN. Please note that the discounted rate of payment does not apply at this stage, and should you decide to pay the PCN, this will be at the higher rate, depending on the contravention code displayed on the ticket.

All representations at the Notice to Owner stage must be received in writing in one of the following ways:

Environment and Traffic Adjudicators (ETA)

If our response to the representation made at the NTO stage is not to cancel it, then you will receive a Notice of Rejection. You will also receive details of how you can apply to the Environment and Traffic Adjudicators (ETA) for them to adjudicate on this matter. You cannot apply to ETA until you have received a Notice of Rejection to your Notice to Owner (NTO).

If you decide to ask for adjudication from ETA you will be notified by them when the case is to be heard. You can attend in person or the case can be heard in your absence. There are no additional costs to you for using ETA and the adjudicator's decision is binding on both parties.

If the adjudicator decides that the PCN is valid, you will be given a further 28 days to pay the PCN at the higher rate, which depends on the contravention code. After an appeal has been heard, you have no further right to appeal.

For more information please visit the Environment and Traffic Adjudicators website.

Charge certificate

If you fail to pay the PCN within this period, the charges are then increased by a further 50%.

Failure to pay the PCN at this point or Charge Certificate stage will mean that we are entitled to and will register the debt at County Court for a summons. This will be passed the council’s enforcement agents.

Once passed for collection to the enforcement agents, they are entitled to collect the outstanding charge plus any legitimate costs they have incurred. The council only receives the current charge certificate charge plus the County Court charge for registration.

Should you wish to make payment once your case has been passed to the Enforcement Agent, payment must be made to them quoting their reference number.

Appeal against a bus lane contravention PCN

We enforce bus lane contraventions via our network of CCTV cameras.

A bus lane contravention PCN (also called a 34J PCN) is issued when a vehicle is seen to be travelling within a bus lane during restricted hours.

In these instances, we will use the vehicle registration to identify the owner of the vehicle, and the 34J PCN will be mailed to the address the vehicle is registered at with DVLA. Evidence will be available to view online.

Initial representation and early payment discount

When a bus lane contravention 34J PCN is issued you can pay at a discounted rate of 50%, providing that you pay within 14 days of the date of issue of the notice

Alternatively, should you wish to make a representation against the issuing of the 34J PCN you may do so by:

Please ensure you quote the 34J PCN number in all correspondence.

Because a 34J PCN is a legal document, representation by phone for any part of the appeal process will not be accepted.

Here you can view the footage of the vehicle in contravention of Bus Lane Restrictions.  

If we decline to cancel the 34J PCN you will be informed in writing and be given a further 14 days to pay at the discounted rate.

Enforcement notice (EN)

If you do not wish to pay and still wish to contest the issue of the 34J PCN then you must await the issue of the Enforcement Notice (EN). This will allow you another opportunity to make representation against the issuing of the 34J PCN. The discounted rate of payment does not apply at this stage, and should you decide to pay the 34J PCN, this will be at the higher rate.

All representations at the Enforcement Notice stage must be received in writing in one of the following ways:

Environment and Traffic Adjudicators (ETA)

If our response to the representation made at the Enforcement Notice stage is not to cancel it, then you will receive a Notice of Rejection. You will also receive details of how you can apply to the Environment and Traffic Adjudicators (ETA) for them to adjudicate on this matter. You cannot apply to ETA until you have received a Notice of Rejection to your Enforcement Notice.

If you decide to ask for adjudication from ETA you will be notified when the case is to be heard. You can attend in person or the case can be heard in your absence. There are no additional costs to you for using ETA and the adjudicator's decision is binding on both parties.

If the adjudicator decides that the 34J PCN is valid, you will be given a further 28 days to pay it at the higher rate. After an appeal has been heard, you have no further right to appeal.

For further information please visit the Environment and Traffic Adjudicators website.

Charge Certificate

If you fail to pay the PCN within this period, the charges are then increased by a further 50%.

Failure to pay the PCN at this point or Charge Certificate stage will mean that we are entitled to and will register the debt at County Court for a summons. This will be passed the council’s enforcement agents.

Once passed for collection to the enforcement agents, they are entitled to collect the outstanding charge plus any legitimate costs they have incurred. The council only receives the current charge certificate charge plus the County Court charge for registration.

Should you wish to make payment once your case has been passed to the Enforcement Agent, payment must be made to them quoting their reference number.

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