COVID-19 (Coronavirus): Latest information and advice.

What is the current situation with the COVID-19 (Coronavirus) and where to find more information.

Information from the London Borough of Sutton

Your voice

Local Government Ombudsman

The Local Government Ombudsman can consider complaints about councils and all types of care service for adults in England. It can look at complaints about:

  • care arranged direct with a care provider by someone paying with their own or family money or using money provided by a council
  • care provided by a council.
In most cases it will only consider a complaint once the council or care provider has been given a reasonable opportunity to deal with the situation. Have a look at our section on complaints and feedback to your council for more information.

It is a free service. Its job is to investigate complaints in a fair and independent way. It does not take sides and does not champion complaints.

Find out more about making a complaint.