Report a missed bin collection

Customer notice

We are experiencing intermittent issues with the missed collection reporting tool. If you are unable to report missed refuse, please let us know by calling 0208 770 5000, Monday-Friday, 9am-5pm.


If your wheelie bins, green boxes or food waste container have not been emptied on the day your collection is due, you can report it online. 

Before reporting it to us please check:

  • that your bins went out on the right day - find your bin collection day

  • that it’s after 8.30pm (if you’re reporting it on the day of collection)

Once you’ve reported your missed bin, please leave it outside for collection. We aim to collect it within two days (excluding Sundays).

Report a missed collection here.

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