Report a missed bin collection

Before reporting a missed collection 

We are aware that waste couldn't be collected from the following streets due to an access issue. Our crews will be back out today to collect your waste. You do not need to report this to us as a missed collectionn. We are sorry for any inconvenience.

  • Alberta Avenue 
  • Matlock Place  

  • please check that your bins went out on the right day - find your bin collection day  ​​​​
  • our crews have until the end of the day on your collection day to collect your waste. You will not be able to report a missed collection until the morning of the following day. For example if your collection day is Monday you will not be able to report a missed collection until Tuesday morning.
  • missed collections must be reported within 2 days of your bin collection day.

Please note: before you report a missed garden waste collection, please check that you have an up to date subscription. 

Once you've reported your missed bin, please leave your waste outside for collection. We aim to collect it within two days (excluding Sundays).

Report a missed collection here

Please note: Once you have entered your postcode into our waste reporting tool to find out your collection day or report a missed bin. It can take a couple of seconds to retrieve your address or collection details. Thank you for your patience.