Report a missed collection
Please see the COVID-19 Waste & Recycling page for the latest update on collections.
We collect recycling and waste from 80,000 houses every week. Occasionally we might miss yours by mistake, or there may have been a problem with the way you presented your bins for collection. We’re sorry for any inconvenience caused.
Report a missed collection online
If your recycling or waste has not been taken away on your scheduled collection day, you can report it online.
Reporting a missed collection online is quick and easy and our crews will be informed immediately. Just use your postcode to log into the ‘Your waste and recycling services’ account, let us know what’s been missed and we’ll arrange for a crew to return within two working days.
Once you’ve reported your missed collection, please leave the bin, box or caddy at the front of your property ready for collection.
If the incorrect waste is reported we will update the missed collection report so you are aware why it has not been collected.