Report a missed bin collection

Report a missed collection

Update Friday 17 September

We're sorry that due to an ongoing nationwide HGV driver shortage, some waste and recycling collections are delayed. 

For kerbside households, most recycling and waste rounds are going ahead as scheduled today. Yesterday, we were unable to deploy some rounds. Recycling collections are affected in KT4, SM1, SM3 and SM4. Please continue to leave your bins out and we will return as soon as we can.

Unfortunately, due to driver unavailability, communal waste collections in flats are delayed in some areas of KT4, SM1, SM2, SM3, SM4 and SM5. Our teams will return to collect them as soon as they can. Thank you for your understanding.


You can use this service to report a missed bin, box or caddy collection.  Missed collections must be reported within 2 working days of the collection being missed.

We’ll arrange for a crew to return within two working days.

Report a missed bin collection

Before you start

A collection will not be re-attempted if your bin, box or caddy:

  • wasn’t put out before 6am on your collection day

  • contained incorrect waste or was too heavy 

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property.