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Report a missed bin collection

Report a missed collection

Update Monday 26th July

We're sorry that due to an ongoing nationwide HGV driver shortage, some waste and recycling collections are delayed.

For kerbside households, most recycling and waste rounds are going ahead as scheduled today. However, yesterday we were unable to collect some recycling, particularly in SM5, SM6 and CR0. We plan to return to collect today but we may not be able to. If this happens, please leave your bins out and we will return by the end of the week.

Unfortunately, due to driver unavailability, communal recycling collections in flats are delayed in some areas of SM5, SM6, SM7 CR0 and CR5. Our teams will return to collect them as soon as they can. Thank you for your understanding.


You can use this service to report a missed bin, box or caddy collection

We’ll arrange for a crew to return within two working days.

Report a missed bin collection

Before you start

A collection will not be re-attempted if your bin, box or caddy:

  • wasn’t put out before 6am on your collection day

  • contained incorrect waste or was too heavy 

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property.