Take part in research

We would like to talk with residents about their online experience with Sutton Council. If you would like to take part in research to help us improve the website and online services

please complete our short survey

Report a missed bin collection

Report a missed collection

Please see the COVID-19 Waste & Recycling page for the latest update on collections.

Report a missed collection

We collect recycling and waste from 80,000 houses every week.  Occasionally we might miss yours by mistake, or there may have been a problem with the way you presented your bins for collection.   We’re sorry for any inconvenience caused.

Report a missed collection online 

If your recycling or waste has not been taken away on your scheduled collection day, you can report it online.  

Reporting a missed collection online is quick and easy and our crews will be informed immediately.  Just use your postcode to log into the ‘Your waste and recycling services’ account, let us know what’s been missed and we’ll arrange for a crew to return within two working days. 

Once you’ve reported your missed collection, please leave the bin, box or caddy at the front of your property ready for collection.  

If the incorrect waste is reported we will update the missed collection report so you are aware why it has not been collected.