Report a missed bin collection

Before reporting a missed collection

please check that your bins went out on the right day - find your bin collection day  ​​​​

  • our crews have until the end of the day on your collection day to collect your waste. You will not be able to report a missed collection until our crews have advised they have completed the collections on your road.
  • missed collections must be reported within 2 days of your bin collection day.
  • Please note: before you report a missed garden waste collection, please check that you have an up to date subscription.
  • Information on real Christmas tree collections can be found at the bottom of this page.

Once you've reported your missed bin, please leave your waste outside for collection. We aim to collect it within two days (excluding Sundays).

Report a missed collection here

Once you have entered your postcode into our waste reporting tool to find out your collection day or report a missed bin. It can take a couple of seconds to retrieve your address or collection details. Thank you for your patience.

Real Christmas tree collections

Kerbside collections

From Monday 14 to Saturday 26 January 2019, we will be collecting real Christmas trees for free from houses on the standard kerbside collection service.

Please place your tree out for collection by 6am on the day that your brown wheelie bin is emptied and remove all decorations and tree pot.

If your brown bin has been collected but your Christmas tree was missed, please let us know.

Drop off points

Christmas trees can be taken to the Reuse and Recycling Centre at Kimpton Park Way SM3 9QH. Please check the opening times and permit requirements before visiting.