Waste Maintenance

Please note that our online waste system is down for maintenance from 8pm Tuesday 11th of May for approximately 2 hours. We apologise for any inconvenience.

Report a missed bin collection

Report a missed collection

Please see the COVID-19 Waste & Recycling page for the latest update on collections.


We are aware recycling was not collected from Connaught Road today due to access issues with parked cars.  This will be collected tomorrow.  Please accept our apologies for any inconvenience caused.

Report a missed collection

We collect recycling and waste from 80,000 houses every week.  Occasionally we might miss yours by mistake, or there may have been a problem with the way you presented your bins for collection.   We’re sorry for any inconvenience caused.

Report a missed collection online 

If your recycling or waste has not been taken away on your scheduled collection day, you can report it online.  

Reporting a missed collection online is quick and easy and our crews will be informed immediately.  Just use your postcode to log into the ‘Your waste and recycling services’ account, let us know what’s been missed and we’ll arrange for a crew to return within two working days. 

Once you’ve reported your missed collection, please leave the bin, box or caddy at the front of your property ready for collection.  

If the incorrect waste is reported we will update the missed collection report so you are aware why it has not been collected.