Contact the council tax team
If you can not find the information that you are looking for and need further assistance you can contact the council tax team using our online enquiry form.
If you cannot complete the online enquiry form, you can contact us by email at firstname.lastname@example.org.
If you are moving home, you can tell us using our change of council tax details online form.
If you wish to claim a discount or exemption, please find out more at Council tax discounts and exemptions.
If you have received a Magistrates Summons for non or late payment of Council Tax or correspondence from an Enforcement Agency please find out what to do at Late payment and recovery of council tax.
Please remember to include your Council Tax account number and/or full name and address as well as your contact information.
Alternatively you may wish to speak to our Customer Service Team on 020 8770 5000 between 9am and 5pm Mon - Fri (Weds 9am - 3pm). Please note, we do sometimes experience high volume of calls and you may be kept waiting for a lengthy period of time.
We strive to keep waiting times down to a minimum, however due to the nature and complexities of Council Tax legislation, queries directed to the Customer Services Team can often take some time to resolve, therefore increasing the waiting time for those customers already in the queue. This can also be compounded by peaks in our calls due to correspondence sent out by the Council Tax Department.
Please make sure you have the relevant details which we will need to deal with your enquiry before you call - this is your Council Tax account number and or full address.
If you have registered for MyAccount, you may be able to resolve your query online before contacting us. There, you can view your account online including instalment plans and payments as well as view or download previous bills. See all the benefits of and details of registering for MyAccount at Benefits of MyAccount.
Forgotten password or username
Please note: we will not be able to reset passwords or remind you of your login details over the phone. Please select “request a temporary password” when in MyAccount.