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Take a look at the beta version of our new look website. We’re keen to know what you think.

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To use this service, please create a new account or login if you have registered before.     Register   Sign in 

Welcome to the new Sutton MyAccount

This online account will allow you to check account details, report changes of address, claim discounts and make payments for the following:

  • Council Tax
  • Housing Benefits
  • Council Tax Reduction
  • Business Rates

Please note, for planning applications/information please go visit our dedicated page.


Bill content information

If your bill details a discount, exemption, reduction or premium to which you are not entitled, or your circumstances change and you are no longer entitled, you must tell us within 21 days. Failure to do so may result in you receiving a penalty.

Some discounts and exemptions are time limited. If your bill shows a discount or exemption to 31 March which is due to expire before the end of the financial year, you will be issued with a revised bill at the time the discount or exemption expires.

For further information please visit or

Details about discounts, premiums, council tax reduction scheme, reductions for people with disabilities, exempt dwellings and grounds for appeals against a decision regarding your council tax are given in the Information Booklet, or are on our website at

Details about amounts and statements concerning gross expenditure and council tax requirement can be found in the Information Booklet, or are on our website at

If you do not pay on time we will send you a reminder notice. If you do not pay this notice in full and on time we will send you a court summons. This means that your full balance is payable immediately and you will incur summons costs. Please visit for more information.

If you have arrears which are subject to legal proceedings, these are not included on your bill. Please continue to pay any existing special arrangement as agreed with the council or enforcement agents acting on the council's behalf.

The Council is now able to offer payment of your annual council tax bill over 12 instalments. If you wish to change from a 10 month instalment plan to 12 month instalment plan, please email us at


Housing Benefit Landlord Portal

(For housing associations and private landlords in reciept of housing benefit and/or discretionary housing payments).


If you are an existing landlord or housing association, we have sent you your new username. If you have not already received your username for this service, please contact us with your details.

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