If you're unhappy with the delivery of Childcare Entitlement from a childcare provider, you should raise your concerns with them.
If you're unsatisfied with their response
You can contact Sutton Family Information service:
- by calling 020 8770 6000 for advice
- completing the online complaints form
We will reply to your complaint with an initial response within 14 days.
If you're not happy with the way we deal with your complaint
You may make a formal complaint by writing to:
Corporate Customer Care
St Nicholas Way
Phone us on 020 8770 5000