Report a missed collection

You can use this service to report a missed bin, box or caddy collection.

Before you start

A collection will not be re-attempted if your bin, box or caddy:

• wasn’t put out before 6:00 am on your collection day
• contained incorrect waste
• was too heavy to collect

Once you’ve reported a missed collection, please leave the bin, box or caddy at the front of your property, ideally close to the pavement but not on it, ready for collection.  Where this is not possible bins, boxes, and caddies can be presented on the pavement but must be removed as soon as possible after collection to avoid obstruction

When to report a missed collection

Please wait until after 6:00 pm on your collection day to report a missed collection. Our collection crews work until 6:00 pm and they may still be making their way to your property.

Report a missed bin collection

We’ll arrange for a crew to return within two working days.

Missed collections must be reported within two working days (Monday - Saturday).