Report abuse of an adult
Find out how to report neglect or abuse for yourself or another adult.
Report a concern
If you or anyone you know is at risk of abuse or neglect, you can report your concern to us using our online form.
Contact us by phone
You can phone us on 020 8770 6770.
Our contact centre is open 9am to 5pm, Monday to Friday.
Outside of working hours you can call us on 020 8770 5000.
When to make a report
If you suspect that someone is being mistreated, you should report this to us.
Abuse and neglect can be a single or repeated act. It could come from anyone, such as family, friends, caregivers or other professionals. There are many forms of abuse, some examples are:
- physical abuse
- sexual abuse
- emotional or psychological abuse
- controlling behaviour
- financial abuse
- neglect or acts of omission
- organisational abuse
What you’ll need to tell us
You’ll need to give us information about the person you are worried about. This is so we can make sure they are safe.
You should tell us:
- their name
- why you're worried about them
- their address
- their date of birth
- any other information that could help us identify them
- details of the person you think is mistreating them
If you don’t have all of this information, you can still report your concerns to us.
If you want to remain anonymous, you don’t need to give us your name or contact information.
After you’ve reported a concern
A social worker, nurse or someone that the person trusts will talk to the adult you're concerned about. They will decide what should be done to keep them safe and properly cared for.
Depending on the situation other healthcare professionals, a GP or the police might need to be involved. This process could take a few days or a few weeks.
If you provide us with your contact details, we might contact you for more information if we need it. You may not hear anything from us, but this doesn’t mean nothing is being done.
Tell someone else
There are charities and support organisations that can offer advice and support.
Action on elder abuse provides information and support about keeping older people safe from abuse.