Get support with visual impairment, hearing loss, deafness or dual sensory loss.
Ask us for a vision and hearing assessment
Complete our online form to request an assessment for yourself or another adult.
Request a hearing and vision assessment
Make a professional referral
If you're a health or care worker, you can use our online form to refer an adult to us for support and advice.
Refer an adult to the vision and hearing team
Who we help
Our specialist vision and hearing service may be able to help if you’re having difficulties due to:
visual loss
hearing loss
deafness
dual sensory loss
How we can support you
Our specialist team is trained to help people living with sensory impairment to develop independence and confidence.
If you’re having difficulties with daily tasks, we can arrange to visit you at home to assess your needs. We aim to:
work with you to understand your needs
provide support with registration and accessing additional benefits
identify communication methods, voluntary services and equipment to support your independence
provide training and information
Equipment to help you with daily tasks
A wide range of equipment is available to make everyday tasks easier, including flashing doorbells and liquid level indicators.
Buying your own equipment
Get more information about buying equipment on the Living Made Easy website .
Repair, replace or return equipment
Contact our equipment provider, Provide Equipment Hub (formerly Community Equipment Services), if you need to repair, replace or return items. They will collect equipment when you no longer need it.
Call: 020 8664 8860
Email: PEHadmin@provideequipmenthub.co.uk
How to get support
How we can support you
You do not need to be registered blind or partially sighted to access our visual impairments service. We provide:
information on eye conditions
mobility training at home and outside
advice on reading and writing
advice, training and equipment to help with daily tasks
advice on use of lighting and contrast
information about other suitable services
referrals to other organisations
Sight tests from the NHS
You may be entitled to a free NHS sight test or an optical voucher to reduce the cost of glasses or contact lenses.
Learn more about free NHS sight tests and optical vouchers
Get support from Sutton Vision
If you’re experiencing sight loss or a visual impairment, Sutton Vision can help with: you can contact Sutton Vision for:
advice
befriending services
workshops
social groups
Learn more about Sutton Vision
Attend a low vision clinic
If your vision cannot be corrected by glasses and you're not being seen in the hospital clinic, you can attend a low vision clinic.
You’ll be assessed for low vision aids such as magnifiers.
Low vision services are provided by Sutton Vision and our sensory services team.
Phone Sutton Vision
020 8409 7166
How we can support you
If you are deaf or living with hearing loss and need some additional support, we can support you with:
advice, training, and equipment to help with daily living tasks
referrals to other organisations
information about benefits, welfare, or employment rights
information about peer and social groups
information about other suitable services
Get a hearing test from the NHS
If you have ear or hearing problems you can discuss this with your GP.
Your GP may refer you to a hearing specialist (audiologist) who can carry out the necessary tests. You can request a free NHS hearing test.
Learn more about free hearing tests on the NHS website
Support from the Council
If you’re having difficulty with daily tasks, you can request a care needs assessment. This will show if you're eligible for care or support arranged by the Council. Most people have to pay something towards their care.
If you care for someone with hearing or sight loss, you can ask us for a care needs assessment. This will show what support you might be eligible for.