Privacy Notice for Housing Advice Services
This privacy notice is to be read in conjunction with the full privacy notice.
This privacy notice sets out how Adult Social Care at the London Borough of Sutton will use and process your information.;
What type of information is collected about you?
- contact details: Including name, title, address, email address, and telephone number.
- date of birth
- proof of identity
- UK/EU/EAA residency details
- national identifiers such as; NHS number and NI numbers
- information about your family
- next of kin information
- housing information: relating to your current living situation, tenancy, type of property, and its suitability for your needs.
- lifestyle, social and personal circumstances: Information pertinent to assessing your housing and support needs
- financial details: for purposes such as assessing eligibility for services or benefits.
- employment details: relevant to your housing needs assessment.
- education records
- signature
- IP address and information regarding what pages are accessed and when
- visual images, personal appearance and behaviour
- voice recording
- the services you receive
- communications data: including your preferences in receiving communications from us, your communication preferences and information on what you view, click on and access in and through our communications emails and text messages
- We may also record and monitor telephone calls to our contact centre for quality and training purposes
We may also collect sensitive personal data that may include:
- physical or mental health details
- racial or ethnic origin
- gender and sexual orientation
- trade union membership
- political affiliation and opinions
- offences (including alleged offences)
- criminal convictions and offences (including alleged)
- religious or other beliefs of a similar nature
We need your information for the following services and functions:
We collect and use your personal data to provide you with comprehensive Housing Advice Services, including:
- Assessing your housing needs and eligibility for housing assistance or homelessness services
- Providing advice and support related to housing options and preventing homelessness
- Processing applications for housing registers or other housing schemes
- Connecting you with relevant support services, both internal and external
- To nominate and allocate accommodation
- Email housing register renewals reminders
- Meeting our statutory obligations related to housing and homelessness.
- Providing a proportionate intervention to vulnerable adults, children and families
- Procure accommodation in the private sector
- Process loan agreements
- Secure accommodation
- Assist with claiming housing costs
- Collect and recover money owed
- Participate in the National Fraud Initiative and other data matching exercises
- To provide information to legal and regulatory bodies where we are under a legal or regulatory obligation to do so
- To power user security measures and services, such as recognition of your usernames and passwords, as well as reset functions
- Maintaining our records and ensuring effective service administration
Who your information may be shared with:
- Department of Health and Social Care
- Department for Education
- Department for Work and Pensions
- Home Office
- Ministry of Housing, Communities & Local Government
- HM Courts & Tribunals Service
- Schools
- Citizens Advice Bureau
- Probation
- Housing Providers
- Homelessness Reviews Service
- Medical Review Service
- Jobcentre Plus
- Adult Social Services
- Fraud Department
- Youth Offending Team
- Housing Case Management Systems
- Accommodation providers
- Housing Benefit
- Children Social Services
- Health Services
- Local Authorities
The legal basis for processing your information
Consent
- Process applications to the housing register, homelessness applications, applications for supported housing / floating support, applications to Mobility Schemes
- To nominate and allocate accommodation
- Email housing register renewals reminders
- Procure accommodation in the private sector
- Process loan agreements
- Secure accommodation
- Assist with claiming housing costs
- Collect and recover money owed
Legal obligation Public Interest
- Providing a proportionate intervention to vulnerable adults, children and families
Legal obligation Public task
- Participate in the National Fraud Initiative and other data matching exercises
Legal obligation
- To provide information to legal and regulatory bodies where we are under a legal or regulatory obligation to do so.
Legitimate interest
- To power user security measures and services, such as recognition of your usernames and passwords, as well as reset functions
How long will we keep your information?
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or our internal retention policies. This period will be determined by the nature of the service provided and any associated legal or statutory obligations. Information will be securely destroyed when no longer needed. Your right to be forgotten does not apply to our functions and services.
Changes to our Privacy Notice
We regularly review our Privacy Notice. Any changes we make to this privacy notice will be posted on this webpage.
Your rights as a data subject
For more information about your data rights and what to expect from us, please visit the Information Commissioner's Office (ICO) website at www.ico.org.uk