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Potholes or road defects - Report a potholes or road defects

A pothole occurs when the surface of the road or footpath has been eroded and a hollow is formed. 

In determining the priority for repairing pot holes we consider the size and depth of the pothole; and which road it's on. We aim to address the most serious of potholes within 24 hours.

To report potholes on a red route please contact Transport for London.

Reporting a pothole or other road defect or fault 

If you would like to report a pothole, broken or loose manhole cover or damage to the road you can do this using our online reporting form

How long does it take to repair a pothole?

The Council, as the Highway Authority, has set the intervention levels at 45mm for road defects and 25mm for footpath defects.

When the Highway Inspector raises a Defect Order for the repair of a defect in excess of the above levels, he decides on the level of hazard posed to the public and issues one of the following Orders to our highways maintenance contractor:

  • Priority Works Order:- Repair, or making safe, to be done within 24 hours.
  • Urgent Works Order:-  Repair to be done within 8 working days.
  • Normal Works Order:- Repair to be done within 25 working days.

How are potholes formed?

Potholes are formed by water getting under the top layer of the road surface through cracks caused by traffic.

When temperatures plunge, the water freezes, expands and causes the surface to rupture. When the ice melts, it leaves an empty gap below the surface, which caves in when more cars drive over it and eventually forms a pothole.

Our responsibility 

We have the responsibility for the maintenance of the roads and we prioritise resources to keep the public safe. However we are not able to repair all defects in the road surface unless classed as a pothole.