Feedback, complaints & compliments

How to contact us

Feedback and compliments

We value your feedback & use your comments to improve our standards. Please tell us if you feel the service you received should have been better, or if you feel the council, or an officer of the council has done something well.

If you are contacting us to report an issue with your refuse, recycling or green garden waste service and you have not previously reported it online please do so now by clicking this link - report missed waste collections, please do not use the complaints E-form to report a missed collection.

Complete the General enquiry form to submit your feedback.


If you feel that a council service hasn’t been properly delivered, you can make an official complaint. Please note your complaint should be regarding something that has happened in the last 12 months. Please click on the relevant service area to view the procedure and submit a complaint.

Making a compensation claim

If you are contacting us to make a claim for compensation please do so now by making a liability claim here. 

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