Feedback, complaints & compliments

How to contact us

Feedback and compliments

We value your feedback & use your comments to improve our standards. Please tell us if you feel the service you received should have been better, or if you feel the council, or an officer of the council has done something well.

Waste complaints

If you are contacting us to report an issue with the waste and recycling collection service, please do so by using the dedicated online form to make a complaint or provide feedback about the waste and recycling collection service.

Non-waste feedback and compliments

Please complete the General enquiry form to submit your feedback (please do not use this form for waste enquiries).


If you feel that a council service hasn’t been properly delivered, you can make an official complaint. Please note your complaint should be regarding something that has happened in the last 12 months. Please click on the relevant service area to view the procedure and submit a complaint.

Making a compensation claim

If you are contacting us to make a claim for compensation please do so now by making a liability claim here. 

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