Trading standards

Advice to consumers and businesses

Make a consumer complaint

The Trading Standards service ensures that trade is carried out fairly, honestly and safely in Sutton, and that businesses comply with the UK and European laws that apply to them.

Consumer advice and information in Sutton is provided by the Citizens Advice consumer service, telephone 03454 04 05 06 where you can find a wide range of free information and advice.

Trader Directory

With effect from 01 January 2019 the Safer Sutton Trader Scheme has now terminated.

A new directory of trusted trades people is now available for all Sutton residents from Age UK London.  Information and a link to this website is available at

Or telephone the Age UK help line on 0800 334 5056

If you are concerned about a trader operating in your area or believe you or a neighbour or family member maybe a victim of rogue trading please contact the Citizens Advice Consumer helpline on 03454 040 506

Prefer to remain anonymous?

You can report consumer crime anonymously via the London Trading Standards website.

Good neighbours stop rogue traders

This campaign focuses on preventing doorstep crime by encouraging neighbours, family, friends and carers to look out for those most at risk in their communities. Nominated neighbours give elderly or vulnerable members of the community a postcard for their door with the nominated neighbour's details, informing cold-calling doorstep traders to speak with the nominated neighbour on the resident's behalf. This prevents direct contact between the vulnerable resident and the trader, reducing the risk of doorstep crime taking place. More information is available on the Nominated Neighbour FAQ's.