Assisted waste and recycling collections

If you find it difficult to move your bins to the front of your property on collection day and no one else in your household can help, you might qualify for an assisted collection.

We may be able to provide help:

• temporarily, for example if you are recovering from an operation
• long-term, if you have a permanent disability

If you’re eligible, we’ll agree on a location where our collection crews will collect your bins. They’ll return them to this location after emptying them.

How to apply for an assisted collection

To discuss your needs and to see if you qualify for the assisted collection service:

• call us on 020 8770 5000
• email us at neighbourhoodservices@sutton.gov.uk

How to cancel the service

If you don’t need the service any more or are moving home, call or email us to let us know.

Conditions of the service

• All waste and recycling bins should be permanently stored at the front of the property so collection crews can access them.
• We will not collect bins, boxes or caddies situated behind gates, to the side or back of a property, or where there are more than 2 steps.
• We will not be able to collect bins, boxes or caddies if access is blocked by a parked vehicle.
• Bins should be labelled with your house number to help collection crews return them.
• You are responsible for ensuring there is no contamination of your bins, boxes or caddies. Find out more about what we will and won’t collect
• You are responsible for reporting a missed collection. Find out how to report a missed collection
• We cannot offer the assisted collection service to communal properties or those receiving the flats above shops bag service
• If we find someone capable of moving your bins is living in your home, we'll stop your assisted collection.
• When we review the service we may write to you to verify that you're eligible.