Some energy suppliers provide additional support for their most vulnerable customers. The type of support and contact details for further information are set out below.
For customers who have all the following:
- been with BES for at least 12 months
- have already contacted Business Debtline for independent debt advice
- completed a budget sheet (you will be asked to supply a copy of this when applying)
You can visit the BES Utilities website or call 0800 197 6026.
British Gas Energy Trust
Applications can be made by customers of any supplier who are facing hardship, particularly in relation to fuel debt.
You can visit the British Gas Energy Trust website or call 01733 421 021.
EDF Energy Trust
Any customer of EDF can apply for a grant to clear energy debt and to meet other essential household costs.
You can visit the EDF Energy Trust website or call 01733 421 021.
E.ON Energy Fund (also npower, who are now part of E.ON)
Assists low-income customers with heating and insulation measures and energy efficient appliances.
You can visit the E.ON Energy Fund website or call 03303 801 090.
OVO Energy Fund
Fund to help OVO customers who have fallen behind with their energy payments have fallen into debt, and who want to become more financially stable in future.
You can visit the Ovo Energy Fund website or call 01752 507 703.
Scottish Power Hardship Fund
Helps low-income customers who are struggling to pay their bills. Call 0808 800 0128.
SSE or Southern Electric
Priority Assistance Fund will help around 3,500 vulnerable customers with support worth up to £900. This depends on individual circumstances.
You can read about SSE or Southern Electric help online or call 0800 980 7537.