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Information from the London Borough of Sutton

Privacy Notice and Data Protection

Adult Social Care

Privacy notice for Adult Social Care

This privacy notice is to be read in conjunction with the full privacy notice.

This privacy notice sets out how Adult Social Care at the London Borough of Sutton will use and process your information. 

What type of information is collected about you?

  • contact details; including name, address, email address, telephone number

  • date of birth

  • national identifiers such as; NHS number and NI numbers

  • information about your family and people who care for you, 

  • information about people who you care for

  • Information about people who might legally represent you (for example, a Lasting Power of Attorney or Deputy appointed by the Court of Protection)

  • IP address and information regarding what pages are accessed and when

  • lifestyle, social and personal circumstances

  • the services you receive

  • financial details for purposes of receiving or making payments and calculating how much you might have to pay towards some services we provide or organise for you

  • employment details 

  • housing information relating to the type of property you live in, whether you own or rent it, and whether it is suitable for your needs. 

  • visual images, personal appearance and behaviour

We may also collect sensitive personal data that may include:

  • physical or mental health details

  • details about help you might need looking after yourself or your house

  • racial or ethnic origin

  • gender and sexual orientation

  • Languages you speak and how you prefer to communicate

  • offences (including alleged offences)

  • religious or other beliefs of a similar nature

  • criminal proceedings, outcomes and sentences

  • sections of the Mental Health Acts that may have applied to you

We need your information for the following services and functions:

  • The provision of direct adult social care

  • To safeguard vulnerable adults

  • Participation in the National Fraud initiative

  • Social Care Assessments 

  • Mental Health Act Assessments

  • Carers Assessments

  • Occupational Therapy and Disabled Facilities Grants Assessments

  • Safeguarding Adults Services

  • Care services delivered directly by the Council

  • Management of care services provided by other organisations and businesses providing care

  • Occupational Therapy Equipment

  • Deprivation of Liberty Safeguards Assessments

  • Participate in the Early Help Troubled Families programme

Who your information may be shared with:

  • Care providers
  • Health partners

  • the voluntary sector

  • the Home Office

  • the Cabinet Office

  • Fraud department

  • Royal Marsden Community Services

  • Child social services

  • HM Courts & Tribunals Service

  • Other providers of direct care services

Sutton Health and Care Integrated Services

Sutton Health and Care is an integrated model of care - supported by a membership of organisations including:

  • Sutton GP Services Limited

  • Epsom & St Helier University Hospitals NHS Trust

  • London Borough of Sutton

  • Sutton Community Services and 

  • St George’s Mental Health NHS Trust

With the aim of bringing together one model of care for the population of Sutton, there are two key workstreams:

  1. Preventative and Proactive care. Proactive care in the community preventing unplanned hospital admissions.

  2. Reactive care. Direct support to elderly patients admitted into hospital.

To support this work, SHC organisations listed above will identify people who would  benefit from being supported in this integrated way of working. Lists of clients will be shared to identify people that are currently being supported by more than one organisation or those that should be. For example, staff from Adult Social Services and Community Services in Wallington will work in a joined up way to provide proactive direct care. To support this, lists of Wallington clients will be shared between Adult Social Services and Community services on a regular basis. People known to both organisations, will be supported in a joined-up way. Also in St Helier hospital there is an integrated team representing SHC organisations to support people in the hospital. This team will work together and share information to understand how to best support the most effective discharge from hospital. The integration of these services means that direct care is delivered much more efficiently.

The legal basis for processing your information

At the point of collecting information from you, the law says we must tell you which laws we are relying on.  Adult Social Care rely on the Article 6 and 9 conditions of the General Data Protection Regulation 2016, to allow us to collect and use your information for the purposes of providing care to you.
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...” 
Generally speaking the information that Adult Social Care holds about you is also subject to the Common Law Duty of Confidence. This means that we must not disclose your information outside of the care team without your consent. However information can be disclosed without your consent in the following circumstances:

  • where disclosure is necessary to safeguard you, or other people, or is in the public interest

  • where there is a legal duty to do so, for example a court order

Connecting Your Care

We are working with South West London Health and Care Partnership to improve the way we connect your care across south west London. Soon, health and care professionals will be able to access your records from other NHS services when you need them to. This will make it quicker and easier for you when you visit them.

At the moment, each care organisation has a different system for managing your records, and there is no way for the information to be shared electronically when it is needed by the team looking after you. Connecting your Care means that people involved in your care will be able to immediately see important information about you through a secure system, to help them make the best decisions about your care.

In Sutton, we are expanding on the information sharing currently delivered by the Sutton Integrated Digital Care Record and moving this onto a new shared platform known as ‘ Connecting Your Care’. This means that now your hospital records can also be shared with other health and care professionals when needed, along with your GP, community, mental health and social care records. As Connecting your Care progresses we will connect up the other providers across south west London so that everyone involved in your care will have the best information available to them to be able to make the best decisions for your treatment.

Do I have a choice?

If you are happy for your information to be shared in this way, then you don’t need to do anything. The Connecting your Care system will be phased in over the next few months. If you do not want your information to be shared, you have the right to opt out by visiting the Connecting Your Care website and downloading the opt-out form. You can also pick up an opt-out form from your GP practice or the Patient Advice and Liaison Services (PALS) at your local hospital.

Want to find out more?

To find out more please visit the website. You can also email:, leave a message to receive a call back on 0203 668 3100 or write to: Freepost SWL CONNECTING YOUR CARE.

National Data Opt- Out

How the NHS and Care Services use your information-

The London Borough of Sutton is one of many organisations working in the health and care system to improve care for patients and the public.
Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.
The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  • Improving the quality and standards of care provided

  • research into the development of new treatments

  • preventing illness and diseases

  • monitoring safety

  • planning services

All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law. 
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

You can change your mind about your choice at any time. To find out more or to register your choice to opt out, please visit

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes.