Bulky waste collections

You can have a wide range of large or bulky items collected from your property by the council using the bulky waste collection service.

BOOK YOUR BULKY ITEM COLLECTION

By booking a bulky waste collection, you are agreeing to the terms and conditions of the service.

Before you book

Consider donating the item

There are lots of places that let you donate bulky items for free.

If you have smaller items to get rid of, you might be able to take them to the Household Reuse and Recycling Centre at Kimpton Park way, or include them in your weekly bin collection. Check how to dispose of them in our A to Z of rubbish and recycling

Cost

1-3 items for £31.80

4-6 items for £53.30

 

A bed and a mattress are considered as two items. 

What we collect

We are able to collect large and bulky household items which can be carried by 1 or 2 people, such as beds and fridges.

For a full list of items and how to best dispose of them, visit our A to Z of rubbish and recycling.

 

What we cannot collect

  • asbestos

  • black bags or general waste

  • boilers

  • bricks

  • builders bags

  • builders waste

  • cardboard

  • car batteries

  • car parts

  • carpets (over 4m x 4m) or underlay

  • any chemicals

  • concrete

  • copper piping

  • fence Panels over 6ft x 6ft

  • fish ponds and tanks

  • flooring (laminate)

  • fluorescent lights

  • garden waste 

  • gas bottles

  • greenhouses

  • glass (must be removed from items before collection)

  • Insulation

  • kitchen worktops or units

  • ladders (over 9ft)

  • large play equipment

  • mirrors (must be removed from items before collection)

  • mobility scooters

  • oil 

  • organic waste (garden waste, food waste) 

  • paint

  • patio doors

  • paving slabs

  • pianos

  • plasterboard

  • polystyrene

  • radiators

  • rubble

  • sheds

  • storage heaters

  • tiles

  • tyres

 

You can find the correct way to dispose of these items in our A to Z of rubbish and recycling.

Where we collect from

Once you’ve booked, you just need to leave your bulky items out at the front of your house (placed as close to the pavement as possible, but not on it) by 6am on the day of your collection. 

If access to your property is gated, an access code must be given when booking your collection.

If you live in a block of flats, you can place your items by your communal bin store area (please specify which one on booking)

Our collection crews will not enter your home or retrieve items from inside properties, inside blocks of flats, back gardens, garages, bin stores or sheds.

You do not need to be home on collection day.

If you cannot move the item yourself, contact Community Action Sutton for local support.

When we collect

We will make every effort to carry out collections on your collection day between 6am and 4pm.  In the event that a collection can not be completed or is delayed, it will be completed by the end of the next working day (Monday to Friday, excluding bank holidays). The Council will endeavour to provide notice to you of this.

Cancellations and amendments

You can cancel or amend the collection up to 3 days before the collection date. The council will refund the payment if you cancel the collection. 

Manage your booking online or contact us on 0208 770 5000 (Monday to Friday, 9am to 5pm), within 48 hours of the collection.

If we can’t collect your item

No refunds will be given for items that are not in the designated space by 6am on collection day. You will have to book another collection with us at your own expense.

Only items that you specify when booking the collection will be collected on the day.

We reserve the right for collection staff to refuse items on inspection which breach safety and environmental legislation, such as asbestos, chemicals and other hazardous waste.

In the event of a problem, please contact us on 0208 770 5000 (Monday to Friday, 9am to 5pm), within 48 hours.