Mayor and Council
Complaints and feedback
Leave us feedback or a compliment or make a complaint.
Access to information
Make a Freedom of Information or Subject Access Request, or read our privacy and data protection notices.
Ways to contact us
Find out how you can contact us, get involved in decisions and give us feedback on Council services.
About the Council
Read about our policies for equality and diversity, how we work with the voluntary sector and our plans and strategies.
Find out how the Council commissions services or get information about insurance and pensions.
Information about the Mayor and Deputy Mayor of Sutton and the events they attend.
Contact us by phone, post or in person. You can also pay for Council services or report an issue to us online.
How to make a complaint or leave us feedback
Make a complaint or leave feedback or a compliment about a service or a colleague.
Make a Freedom of Information (FOI) request
Everyone has the right to access information held by local authorities. Find out how to raise an FOI request with Sutton.
The Sutton Plan
Read the five principles of the Sutton Plan.
What happens when you make a complaint and what you can expect from us.
Equality, diversity and inclusion
Our vision is to build a community in which all can take part and all can take pride.
Make a Subject Access Request (SAR)
You have a right to know that information the Council holds about you. Find out how to request this information from us.
How to report suspected wrongdoing in or to an organisation.
Adult social services complaints
What happens when you make a complaint about adult social care.
Children and family services complaints
What happens when you make a complaint about our children and young people's service.
Commercial and Procurement
Sutton uses the London Tenders Portal to advertise tenders for our contracts. Find out more and how to register.
Housing services complaints
Make a complaint about our housing services.
Our customer charter
Read about our core values, customer care and standards when responding to you and your feedback and complaints.
Subscribe to the mailing list to keep up to date with the latest local news and information.
Volunteer Centre Sutton (VCS)
Find out about VCS and how you can volunteer with them.
Information about Sutton's Insurance Service including making a liability claim, contact information, and types of insurance.
Local Government Pension Scheme (LGPS)
Key documents and information about the Local Government Pension Scheme, including information about the member portal.
Mayor and Deputy Mayor engagements
A list of events that the Mayor and Deputy Mayor will attend over the coming months.
Sutton Business Scene
Subscribe to the mailing list for the local business e-newsletter.
Get contact information for Sutton Council's Communications and Engagement Team, who handle our media enquiries.
Contact the department
- 020 8770 5000
- Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA