Pay to have large household items like furniture or appliances collected from your address.
If you have large household items that you want to get rid of, but they’re too big for your bin, you can pay to have them collected from outside your home.
We can collect
Our collection crew can take large household items like furniture or appliances.
You can have up to 6 items in each collection. Every item must be able to be carried by 2 people or less.
We can take things like:
- sofas and chairs
- wardrobes and cabinets
- baths, sinks and toilets
- electrical items like vacuum cleaners, cookers, fans, computer equipment
- white goods like fridges, freezers, dishwashers, washing machines
- mattresses
- bed frames
- soft furnishings like rugs or carpets
We cannot take
Our crew cannot come into your home to remove or dismantle items.
We cannot take:
- asbestos
- black bags or general waste
- boilers
- bricks
- builders bags
- builders waste
- cardboard
- car batteries
- car parts
- carpets (over 4m x 4m) or underlay
- any chemicals
- concrete
- copper piping
- fence panels over 6ft x 6ft
- fish ponds and tanks
- flooring (laminate)
- fluorescent lights
- garden waste
- gas bottles
- greenhouses
- glass (must be removed from items before collection)
- guttering
- insulation
- kitchen worktops or units
- ladders over 9ft
- large play equipment
- mirrors (must be removed from items before collection)
- mobility scooters
- oil
- organic waste (garden waste, food waste)
- paint
- patio doors
- paving slabs
- pianos
- plasterboard
- polystyrene
- radiators
- rubble
- sand
- sheds
- storage heaters
- tiles
- tyres
- trampolines (need to be dismantled completely)
- wooden pallets
You might be able to take some of these items to the Household Reuse and Recycling Centre or book a private company to remove them for you.
Our collection staff can refuse items which breach safety and environmental legislation by collecting or handling them. If this happens, we will cancel your collection and you will not get a refund.
How much it costs
It costs:
- £37.50 for 1 to 3 items
- £62.90 for 4 to 6 items
Book a collection
You can choose an available slot in the next 8 weeks.
Make sure you add every item you want to be collected to your booking. Our collection crew will only take items that match the booking request.
Change or cancel a booking
You cannot change the items booked or date of a booking once you’ve paid for it, so make sure you’ve added everything to your booking that you want to be collected.
You can cancel your booking at any point before the collection takes place, but you will not be refunded.
On collection day
The crew will collect the items between 6.00am and 6.00pm on your booked day. You do not need to be at home on the day.
You must make sure that all items:
- are outside by 6.00am on the day of your booking
- have nothing left inside them
- are visible and easily accessible from the road
- do not have parked cars between the items and the road
We cannot collect items from inside blocks of flats, back gardens, garages or sheds.
If you live in a block of flats, put your items next to the bin store area (not inside it) on the morning of your collection.
It is your responsibility to make sure that the items are available for the crew to collect. You will not get a refund if the crew cannot collect the items.
Missed collection
If the collection crew has not collected the items by 6.00pm on your booked day, you can report this online through the web page Report a missed collection or our contact centre on 020 8770 5000. Missed collections must be reported within two working days (Monday - Friday).