Replacement wheelie bins, boxes, bags and caddies
If one of your containers is damaged or missing, you can order a replacement free of charge.
Please be aware that due to increased demand, with orders over 55% above our ability to deliver, it is taking longer to fulfil deliveries. We estimate that deliveries will take up to 40 working days.
- Containers ordered in April will be delivered by the end of June.
- Containers ordered in May will be delivered by the end of July.
We are working with our contractor to resource additional delivery resource. Please check this webpage for further updates on the service.
We ask that you refrain from telephoning our contact centre in relation to container deliveries as they will be unable to advise on a delivery date. We thank you for your patience and understanding in advance and apologise for the inconvenience caused.
Before you start
Requesting a replacement container online is quick and easy:
- use your postcode to find your property
- let us know what container you need
- we’ll arrange for it to be delivered to your home
The container that you need depends on the type of property you live in.
Request replacement bin, box, bags or caddy
Containers for large families and residents with medical conditions
If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste.
Please call us on 020 8770 5000 to discuss your requirements.