Once the assessment is complete, we’ll give you a report that explains what care you need. We call this a statement of needs and will explain how we came to our decision.
You'll usually receive this 4 to 6 weeks after the assessment.
If you’ve asked for copies to go to anyone else, we’ll do this too.
If you qualify
If you qualify for social care and support, we’ll agree a care and support plan with you.
You may have to pay for some or all of your care.
We'll ask you to complete a financial assessment to find out what you'll need to pay towards your care costs.
If you don't qualify
If we decide that you are not eligible to receive support, we will direct you to other local support services and funding that might help pay for them.
If you want more information or are unhappy with your eligibility decision you can ask the person who assessed you to look at the decision again. If you are still unhappy with the outcome you can speak to the team manager to ask for a further explanation.
If the issue cannot be resolved by the team manager you can access the Council’s complaints procedure by contacting:
complaints@sutton.gov.uk or write to us at: Sutton Council, Civic Offices, St Nicholas Way, Sutton, SM1 1EA.